Refund policy

At Roame, we want you to feel confident in your purchase. If for any reason you wish to return an item, we offer store credit within the conditions outlined below.

Return Window

Items may be returned within 14 days of receiving your order.

To initiate a return, please contact us at contact@roame.world with your order number and request. Returns sent without prior approval will not be processed.

Return Conditions

To be eligible for a return:

• Items must be unused and in their original condition

• Items must be returned with all original packaging

• Returns must be requested within 14 days of delivery

For hygenie reasons, earrings cannnot be returned or exchanged.

Once your return is received and inspected, you will receive store credit for the value of the returned item. Roame does not offer monetary refunds.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

We recommend using a tracked shipping method, as Roame cannot be responsible for items lost during return transit.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 14 days of receiving your item at contact@roame.world with photos of the issue.

Once confirmed, we will replace the item as soon as possible.

Non-Approved Returns

Returns sent without a return request or outside the return window will not be accepted or processed.